STUDI ANALISIS SURVEI KEPUASAN MAHASISWA TERHADAP LAYANAN AKADEMIK DAN SARANA PRASARANA BERBASIS LAMDIK DI FAKULTAS TARBIYAH DAN ILMU KEGURUAN UIN K.H. ABDURRAHMAN WAHID PEKALONGAN

Abstract

This study aims to analyze the results of a student satisfaction survey on improving the quality of academic services and LAMDIK-based facilities and infrastructure at the Faculty of Tarbiyah and Teacher Training, UIN K. H. Abdurrahman Wahid Pekalongan. The type of research used is survey research using a longitudinal survey approach, namely to see the movement of survey results from year to year that have been carried out by the Faculty Quality Assurance Unit as analysis material, and using the Miles and Huberman interactive model analysis technique to analyze the survey results. The results of the study show that academic services at FTIK UIN K. H. Abdurrahman Wahid Pekalongan in 2022 and 2023 were categorized as good and there was an increase in five LAMDIK indicators: (1) using valid and easy-to-use satisfaction instruments, (2) the results were analyzed using appropriate and useful methods for decision making, (3) a review of the results of the implementation of satisfaction measurements was carried out, (4) followed up for improvement and enhancement of teaching quality, and (5) the results were published and easily accessible to interested parties. A decrease occurred in the classroom comfort indicator.