Excellent Service: Review of Company Services in the Perspective of Islamic Ethics

Abstrak

Health services are a basic need for people both from the rich and for the underprivileged. In the process of health services, excellent service is needed from service providers to customers. Excellent service or Service Excellent must be done by health service providers to create satisfaction for customers. In this era, it is necessary to have Service Excellent guidelines based on Islamic principles. For this reason, there needs to be research that examines how excellent service or Service Excellent in the perspective of Islamic ethics. This research is a qualitative research with purposive sampling techniques. The location of this research is at Qolbu Insan Mulia Hospital, Batang Regency. Data obtained through observation, interviews and documentation. Data analysis techniques by reducing data, presenting data and drawing conclusions. The results of the research show that Qolbu Insan Mulia Hospital has implemented excellent service / Service Excellent and the excellent service has conformity with the perspective of Islamic ethics. This is shown through several indicators that are achieved and in accordance with the perspective of Islamic ethics, namely service procedures, service time, service costs, service products.